All stock items featured online are subject to stock availability. If you order an item that is out of stock we will contact you by e-mail or phone:
You can then decide to: (i) Substitute it with another item (ii) Keep the selected item on back order (iii) Cancel your order completely without charge (iv) Delay the whole order until all items are in stock
Defective goods may be returned to us in their original condition and packaging for a full refund. If any items are customised then unless there is a manufacturing fault then these items cannot be returned for a refund Any requests for refund must be made within 21 days of the date of the invoice
Except for the above, refunds will only be given at the discretion of the management, provided goods are returned in good condition, at the purchaser’s expense. Postage charges are not eligible for refund. Returns can only be made with our prior agreement.
If we have supplied a copy or proof of the artwork/design for approval, either in hard copy or electronically, and this has been accepted, then we cannot accept any responsibility for any subsequent errors. Any errors that are shown to be due to us will be corrected free of charge.
Delivery and Delivery charges
Deliveries in the UK are made by Royal Mail or courier depending on what is chosen at checkout. Standard airmail is usually used outside of the UKor standard airmail outside of the UK.
If you select normal first class post or airmail or other services that do not offer a guaranteed delivery service then whilst we will do our best to post the order to meet your requirements it should be noted that we are not responsible if the order is not delivered on time. Depending on the value of the goods we reserve the right to send them by recorded or registered delivery or by courier – in which case the extra cost will be borne by ourselves.
For shipments outside the UK, we will normally despatch these by Royal Mail on a ‘to be signed for’ delivery basis. The transit time is normally 5-7 working days for European destinations and 7-10 outside Europe – but these are only estimated and non-guaranteed indications. We can use courier services, if required, for more urgent deliveries.
In the unlikely event that a delivery is declared lost by the carrier, you will be entitled to either a replacement or full refund. We cannot be held responsible for actions or delays beyond our control and under no circumstances do we accept any claim for consequential loss as a a result of a failed or lost order.
Duties and Taxes
If any items are sent overseas, then they may be subject to local duties and/or taxes. Any payment of these duties and taxes has to be made by the person receiving the consignment.
On line payments are taken securely by Paypal..
We also accept cheques drawn on a UK bank Payment should be made to CardsnBadges LLP .(the address is given below) . If payment is made by cheque, then we reserve the right to delay despatch of orders until payment has cleared
If we agree to ship the order prior to payment being received, then payment must be made upon receipt of goods. Any delay in payment beyond 15 days will attract a late payment fee of £20
Product Details & Personalisation Details (where applicable)
We do not make any claims regarding suitability for purpose of any of our products and do not accept any liabilities, directly or indirectly, resulting from the usage of the products.
When requesting a personalised item, please check and double check the spelling. Please also carefully read any instructions that are listed next to a product. Any spelling or punctuation mistake made by the customers will be their responsibility and orders produced as a result,will not be eligible for refund.
Further details available here
11 Tottington Avenue, Springhead, Oldham OL4 4RY
0161 652 7489
Company Registration No. OC374095
Eaton Place Business Centre, 114 Washway Road, Sale, Cheshire M33 7RF